.sadm-dialog .el-dialog{background:var(--el-bg-color,#fff)!important;border:1px solid var(--el-border-color-light,#e4e7ed)!important;border-radius:16px!important;overflow:hidden;box-shadow:0 12px 40px rgba(0,0,0,.15)!important}.sadm-dialog .el-dialog__body,.sadm-dialog .el-dialog__footer,.sadm-dialog .el-dialog__header{padding:0!important;background:transparent!important}.sadm-dialog .el-dialog__close{color:hsla(0,0%,100%,.8)!important}.sadm-dialog .el-dialog__close:hover{color:#fff!important}.sadm-topbar{display:flex;align-items:center;gap:16px;padding:12px 56px 12px 16px;background:linear-gradient(135deg,var(--el-color-primary),var(--el-color-primary-dark-2,#337ecc));box-sizing:border-box;width:100%}.sadm-topbar-brand{display:flex;align-items:center;gap:10px}.sadm-topbar-icon{width:38px;height:38px;border-radius:10px;background:hsla(0,0%,100%,.2);border:1px solid hsla(0,0%,100%,.35);display:flex;align-items:center;justify-content:center;font-size:17px;color:#fff;flex-shrink:0}.sadm-topbar-title{font-size:14px;font-weight:700;color:#fff;white-space:nowrap}.sadm-topbar-sub{font-size:10px;color:hsla(0,0%,100%,.75);margin-top:1px}.sadm-topbar-stats{display:flex;align-items:center;gap:8px}.sadm-stat-pill{display:flex;align-items:center;gap:5px;padding:4px 10px;border-radius:20px;font-size:11px;font-weight:600;background:hsla(0,0%,100%,.15);border:1px solid hsla(0,0%,100%,.25);color:#fff}.sadm-stat-pill span{font-size:13px;font-weight:800}.sadm-stat-pill small{opacity:.8;font-weight:400}.sadm-stat-open{background:rgba(59,130,246,.25);border-color:rgba(59,130,246,.4)}.sadm-stat-ana{background:rgba(245,158,11,.25);border-color:rgba(245,158,11,.4)}.sadm-stat-unread{background:rgba(239,68,68,.3);border-color:rgba(239,68,68,.5)}.sadm-dialog .el-dialog__headerbtn{top:14px!important;right:14px!important;z-index:30}@keyframes sadmSpin{to{transform:rotate(1turn)}}.sadm-body{display:flex;height:72vh;max-height:650px;position:relative}.sadm-settings-overlay{position:absolute;top:0;right:0;bottom:0;width:340px;background:var(--el-bg-color,#fff);border-left:1px solid var(--el-border-color-light,#e4e7ed);display:flex;flex-direction:column;z-index:15;box-shadow:-4px 0 20px rgba(0,0,0,.1)}.sadm-settings-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid var(--el-border-color-light,#e4e7ed);font-size:13px;font-weight:700;color:var(--el-text-color-primary,#303133)}.sadm-settings-header button{background:none;border:none;color:var(--el-text-color-secondary,#606266);cursor:pointer;font-size:14px;padding:4px 8px}.sadm-settings-header button:hover{color:var(--el-text-color-primary,#303133)}.sadm-settings-body{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:14px;scrollbar-width:thin;scrollbar-color:rgba(59,130,246,.15) transparent}.sadm-form-group{display:flex;flex-direction:column;gap:5px}.sadm-form-group label{font-size:11px;color:var(--el-text-color-secondary,#606266);font-weight:600;text-transform:uppercase;letter-spacing:.4px}.sadm-form-input{background:var(--el-fill-color-blank,#fff);border:1px solid var(--el-border-color,#dcdfe6);border-radius:8px;padding:8px 10px;color:var(--el-text-color-primary,#303133);font-size:13px;outline:none;resize:vertical}.sadm-form-input:focus{border-color:var(--el-color-primary,#409eff)}.sadm-form-hint{font-size:10px;color:var(--el-text-color-placeholder,#a8abb2)}.sadm-toggle-row{flex-direction:row!important;align-items:center;justify-content:space-between}.sadm-toggle-btn{width:40px;height:22px;border-radius:11px;background:var(--el-border-color,#dcdfe6);border:1px solid var(--el-border-color,#dcdfe6);cursor:pointer;position:relative;transition:background .3s;flex-shrink:0}.sadm-toggle-btn.on{background:#2563eb;border-color:#2563eb}.sadm-toggle-knob{position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;transition:left .3s}.sadm-toggle-btn.on .sadm-toggle-knob{left:20px}.sadm-save-btn{padding:10px;border-radius:10px;background:linear-gradient(135deg,#2563eb,#1d4ed8);border:none;color:#fff;cursor:pointer;font-size:13px;font-weight:600;transition:opacity .2s;display:flex;align-items:center;justify-content:center;gap:6px}.sadm-save-btn:hover:not(:disabled){opacity:.9}.sadm-save-btn:disabled{opacity:.5;cursor:not-allowed}.sadm-cron-info{display:flex;gap:8px;padding:10px;border-radius:8px;background:rgba(245,158,11,.08);border:1px solid rgba(245,158,11,.2);font-size:11px;color:#94a3b8;line-height:1.5}.sadm-cron-info i{color:#fbbf24;margin-top:1px;flex-shrink:0}.sadm-cron-info code{display:block;margin-top:4px;padding:4px 6px;background:var(--el-fill-color,#f0f2f5);border-radius:4px;font-size:10px;color:var(--el-color-primary,#409eff);word-break:break-all}.sadm-tpl-list,.sadm-tpl-new{display:flex;flex-direction:column;gap:8px}.sadm-tpl-list{margin-top:4px}.sadm-tpl-item{background:var(--el-fill-color-light,#f5f7fa);border:1px solid var(--el-border-color-light,#e4e7ed);border-radius:10px;padding:10px 12px}.sadm-tpl-title{font-size:12px;font-weight:700;color:var(--el-text-color-primary,#303133);margin-bottom:3px}.sadm-tpl-content{font-size:11px;color:var(--el-text-color-secondary,#606266);margin-bottom:8px;line-height:1.4}.sadm-tpl-actions{display:flex;gap:6px}.sadm-tpl-use-btn{flex:1;padding:5px;border-radius:7px;background:rgba(59,130,246,.15);border:1px solid rgba(59,130,246,.25);color:#60a5fa;cursor:pointer;font-size:11px;display:flex;align-items:center;justify-content:center;gap:4px}.sadm-tpl-use-btn:hover{background:rgba(59,130,246,.25)}.sadm-tpl-del-btn{width:30px;height:28px;border-radius:7px;background:rgba(239,68,68,.1);border:1px solid rgba(239,68,68,.2);color:#f87171;cursor:pointer;font-size:11px;display:flex;align-items:center;justify-content:center}.sadm-tpl-del-btn:hover{background:rgba(239,68,68,.2)}.sadm-empty-tpl{align-items:center;gap:8px;padding:20px;color:#475569;font-size:13px}.sadm-empty-tpl,.sadm-sidebar{display:flex;flex-direction:column}.sadm-sidebar{width:285px;min-width:285px;border-right:1px solid var(--el-border-color-light,#e4e7ed);background:var(--el-bg-color,#fff)}.sadm-sidebar-nav{background:var(--el-fill-color-light,#f5f7fa);border-bottom:1px solid var(--el-border-color-light,#e4e7ed);flex-shrink:0;flex-wrap:wrap}.sadm-nav-btn,.sadm-sidebar-nav{display:flex;align-items:center;gap:2px;padding:6px 8px}.sadm-nav-btn{flex-direction:column;border-radius:8px;border:1px solid transparent;background:none;color:var(--el-text-color-secondary,#606266);cursor:pointer;font-size:10px;font-weight:600;transition:all .18s;min-width:52px}.sadm-nav-btn i{font-size:13px}.sadm-nav-btn:hover{background:var(--el-bg-color,#fff);border-color:var(--el-border-color,#dcdfe6);color:var(--el-text-color-primary,#303133)}.sadm-nav-btn.active{background:var(--el-color-primary-light-9,#ecf5ff);border-color:var(--el-color-primary-light-5,#a0cfff);color:var(--el-color-primary,#409eff)}.sadm-nav-btn.sadm-nav-icon-only{min-width:36px;padding:7px}.sadm-nav-btn.sadm-nav-icon-only span{display:none}.sadm-nav-btn.spin i{animation:sadmSpin .7s linear infinite}.sadm-queue-section{border-bottom:2px solid rgba(251,191,36,.35);padding-bottom:4px;margin-bottom:0}.sadm-queue-section-header{display:flex;align-items:center;gap:6px;padding:8px 12px 6px;font-size:11px;font-weight:700;letter-spacing:.6px;text-transform:uppercase;color:#fbbf24;background:rgba(251,191,36,.06)}.sadm-queue-bell{animation:bellRing 1.8s ease-in-out infinite;font-size:13px}@keyframes bellRing{0%,to{transform:rotate(0)}10%{transform:rotate(18deg)}20%{transform:rotate(-16deg)}30%{transform:rotate(12deg)}40%{transform:rotate(-8deg)}50%{transform:rotate(0)}}.sadm-queue-count{margin-left:auto;background:#ef4444;color:#fff;border-radius:10px;padding:1px 7px;font-size:11px;font-weight:800}.sadm-queue-item{padding:10px 12px;background:rgba(251,191,36,.04);border-left:3px solid #fbbf24;cursor:pointer;transition:background .15s;margin-bottom:1px}.sadm-queue-item.active,.sadm-queue-item:hover{background:rgba(251,191,36,.12)}.sadm-qi-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:3px}.sadm-qi-name{font-size:13px;font-weight:700;color:var(--el-text-color-primary,#303133)}.sadm-qi-wait{font-size:11px;color:#f59e0b;font-weight:600}.sadm-qi-sector{font-size:11px;color:var(--el-text-color-secondary,#606266);margin-bottom:4px}.sadm-qi-subject{font-size:12px;color:var(--el-text-color-regular,#606266);font-style:italic;line-height:1.4;margin-bottom:8px;border-left:2px solid rgba(251,191,36,.3);padding-left:7px}.sadm-qi-accept-btn{width:100%;padding:6px 0;background:linear-gradient(135deg,#fbbf24,#f59e0b);color:#1e293b;border:none;border-radius:6px;font-size:12px;font-weight:700;cursor:pointer;transition:opacity .15s,transform .1s}.sadm-qi-accept-btn:hover{opacity:.9;transform:translateY(-1px)}.sadm-qi-accept-btn:active{transform:translateY(0)}.sadm-in-queue{border-left:3px solid rgba(251,191,36,.5)}.sadm-ticket-cause{font-size:11.5px;color:#94a3b8;font-style:italic;line-height:1.4;padding:2px 0 2px 2px}.sadm-ticket-cause i{color:rgba(251,191,36,.5);margin-right:3px;font-size:9px}.sadm-filter-bar{padding:10px;display:flex;flex-direction:column;gap:7px;border-bottom:1px solid var(--el-border-color-light,#e4e7ed)}.sadm-search{width:100%;background:var(--el-fill-color-blank,#fff);border:1px solid var(--el-border-color,#dcdfe6);border-radius:8px;padding:7px 10px;color:var(--el-text-color-primary,#303133);font-size:12px;outline:none;box-sizing:border-box}.sadm-search::-moz-placeholder{color:var(--el-text-color-placeholder,#a8abb2)}.sadm-search::placeholder{color:var(--el-text-color-placeholder,#a8abb2)}.sadm-search:focus{border-color:var(--el-color-primary,#409eff)}.sadm-filter-row{display:flex;gap:6px}.sadm-select{flex:1;background:var(--el-fill-color-blank,#fff);border:1px solid var(--el-border-color,#dcdfe6);border-radius:8px;padding:6px 7px;color:var(--el-text-color-regular,#606266);font-size:11px;outline:none;cursor:pointer}.sadm-select option{background:var(--el-bg-color,#fff);color:var(--el-text-color-primary,#303133)}.sadm-ticket-list{flex:1;overflow-y:auto;scrollbar-width:thin;scrollbar-color:rgba(59,130,246,.2) transparent}.sadm-ticket-list::-webkit-scrollbar{width:3px}.sadm-ticket-list::-webkit-scrollbar-thumb{background:rgba(59,130,246,.2);border-radius:4px}.sadm-ticket-item{padding:11px 13px;border-bottom:1px solid var(--el-border-color-lighter,#f2f6fc);cursor:pointer;transition:background .15s}.sadm-ticket-item:hover{background:var(--el-fill-color-light,#f5f7fa)}.sadm-ticket-item.active{background:var(--el-color-primary-light-9,#ecf5ff)!important;border-left:3px solid var(--el-color-primary,#409eff);padding-left:10px}.sadm-ticket-item.unread{background:var(--el-fill-color-lighter,#fafafa)}.sadm-ticket-item.sadm-priority-urgent{border-left:2px solid #ef4444}.sadm-ticket-item.sadm-priority-high{border-left:2px solid #f59e0b}.sadm-ticket-row1{display:flex;justify-content:space-between;align-items:center;margin-bottom:3px}.sadm-ticket-name{font-size:13px;font-weight:700;color:var(--el-text-color-primary,#303133)}.sadm-ticket-meta{display:flex;align-items:center;gap:5px}.sadm-status-dot{width:7px;height:7px;border-radius:50%}.sd-open{background:#3b82f6}.sd-in_analysis{background:#f59e0b}.sd-resolved{background:#22c55e}.sd-closed{background:#6b7280}.sadm-ticket-time{font-size:10px;color:var(--el-text-color-placeholder,#a8abb2)}.sadm-ticket-sector{font-size:11px;color:var(--el-text-color-secondary,#606266);margin-bottom:3px;display:flex;align-items:center;gap:4px;flex-wrap:wrap}.sadm-pri-tag{padding:1px 6px;border-radius:4px;font-size:9px;font-weight:700}.pri-high{background:rgba(245,158,11,.15);color:#d97706}.pri-urgent{background:rgba(239,68,68,.15);color:#dc2626}.sadm-ticket-preview{font-size:11px;color:var(--el-text-color-placeholder,#a8abb2);margin-bottom:5px;line-height:1.3}.sadm-ticket-footer{display:flex;gap:5px;align-items:center;flex-wrap:wrap}.sadm-status-badge{padding:2px 7px;border-radius:20px;font-size:9px;font-weight:700;letter-spacing:.4px;text-transform:uppercase}.sb-open{background:rgba(59,130,246,.15);color:#60a5fa}.sb-in_analysis{background:rgba(245,158,11,.15);color:#fbbf24}.sb-resolved{background:rgba(34,197,94,.15);color:#4ade80}.sb-closed{background:rgba(107,114,128,.15);color:#9ca3af}.sadm-unread-badge{width:18px;height:18px;border-radius:50%;background:#ef4444;color:#fff;font-weight:700;justify-content:center}.sadm-queue-badge,.sadm-unread-badge{font-size:9px;display:flex;align-items:center}.sadm-queue-badge{padding:1px 6px;border-radius:4px;background:rgba(99,102,241,.15);color:#818cf8;gap:3px}.sadm-empty-list{display:flex;flex-direction:column;align-items:center;gap:8px;padding:30px;color:#475569;font-size:13px}.sadm-chat{flex:1;display:flex;flex-direction:column;min-width:0}.sadm-chat-header{padding:10px 14px;border-bottom:1px solid var(--el-border-color-light,#e4e7ed);display:flex;align-items:center;justify-content:space-between;flex-shrink:0;gap:10px;background:var(--el-bg-color,#fff);min-height:60px}.sadm-chat-header-info{flex:1;min-width:0;overflow:hidden}.sadm-chat-user{font-size:14px;font-weight:700;color:var(--el-text-color-primary,#303133);display:flex;align-items:center;gap:6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sadm-chat-id{font-size:11px;color:var(--el-text-color-placeholder,#a8abb2);font-weight:400;flex-shrink:0}.sadm-chat-meta{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:3px}.sadm-chat-email,.sadm-chat-sector{font-size:11px;color:var(--el-text-color-secondary,#606266);display:flex;align-items:center;gap:3px}.sadm-chat-email{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:180px}.sadm-chat-controls{display:flex;align-items:center;gap:6px;flex-shrink:0}.sadm-accept-btn{padding:6px 12px;border-radius:8px;background:linear-gradient(135deg,#2563eb,#1d4ed8);border:none;color:#fff;cursor:pointer;font-size:12px;font-weight:600;display:flex;align-items:center;gap:5px;transition:opacity .2s;box-shadow:0 3px 10px rgba(37,99,235,.35);white-space:nowrap}.sadm-accept-btn:hover:not(:disabled){opacity:.9}.sadm-accept-btn:disabled{opacity:.5;cursor:not-allowed}.sadm-dropdown-wrap{position:relative}.sadm-dropdown-btn{display:flex;align-items:center;gap:5px;padding:6px 10px;border-radius:8px;border:1px solid var(--el-border-color,#dcdfe6);background:var(--el-fill-color-blank,#fff);color:var(--el-text-color-secondary,#606266);cursor:pointer;font-size:12px;transition:all .18s;white-space:nowrap}.sadm-dropdown-btn:hover{background:var(--el-fill-color-light,#f5f7fa)}.sadm-chevron{font-size:9px;transition:transform .2s}.sadm-chevron.rotated{transform:rotate(180deg)}.sadm-status-color-open{color:#3b82f6;border-color:rgba(59,130,246,.35);background:rgba(59,130,246,.08)}.sadm-status-color-in_analysis{color:#d97706;border-color:rgba(245,158,11,.35);background:rgba(245,158,11,.08)}.sadm-status-color-resolved{color:#16a34a;border-color:rgba(34,197,94,.35);background:rgba(34,197,94,.08)}.sadm-status-color-closed{color:#6b7280;border-color:rgba(107,114,128,.3);background:rgba(107,114,128,.08)}.sadm-pri-color-normal{color:var(--el-text-color-secondary,#606266)}.sadm-pri-color-high{color:#d97706;border-color:rgba(245,158,11,.35);background:rgba(245,158,11,.08)}.sadm-pri-color-urgent{color:#dc2626;border-color:rgba(239,68,68,.35);background:rgba(239,68,68,.08)}.sadm-more-btn{padding:6px 10px}.sadm-dropdown-menu{position:absolute;top:calc(100% + 5px);left:0;min-width:170px;background:var(--el-bg-color,#fff);border:1px solid var(--el-border-color-light,#e4e7ed);border-radius:10px;box-shadow:0 8px 24px rgba(0,0,0,.12);z-index:100;overflow:hidden;padding:4px}.sadm-dropdown-menu-right{left:auto;right:0}.sadm-dropdown-item{display:flex;align-items:center;gap:8px;width:100%;padding:8px 10px;border:none;background:none;color:var(--el-text-color-primary,#303133);font-size:12px;cursor:pointer;border-radius:7px;text-align:left;transition:background .15s}.sadm-dropdown-item:hover{background:var(--el-fill-color-light,#f5f7fa)}.sadm-dropdown-item.active{background:var(--el-color-primary-light-9,#ecf5ff);color:var(--el-color-primary,#409eff)}.sadm-dropdown-divider{height:1px;background:var(--el-border-color-lighter,#f2f6fc);margin:4px 0}.sadm-item-danger{color:#ef4444}.sadm-item-danger:hover{background:rgba(239,68,68,.08)}.sadm-icon-btn{width:32px;height:32px;border-radius:8px;border:1px solid var(--el-border-color,#dcdfe6);background:var(--el-fill-color-blank,#fff);color:var(--el-text-color-secondary,#606266);cursor:pointer;font-size:12px;display:flex;align-items:center;justify-content:center;transition:all .2s}.sadm-icon-btn:hover{background:var(--el-fill-color-light,#f5f7fa);color:var(--el-text-color-primary,#303133)}.sadm-icon-btn.active{background:var(--el-color-primary-light-9,#ecf5ff);color:var(--el-color-primary,#409eff);border-color:var(--el-color-primary-light-5,#a0cfff)}.sadm-icon-btn.sadm-danger:hover{background:rgba(239,68,68,.08);color:#ef4444;border-color:rgba(239,68,68,.3)}.sadm-notes-area{display:flex;align-items:flex-start;gap:8px;padding:10px 14px;border-bottom:1px solid var(--el-border-color-light,#e4e7ed);background:rgba(245,158,11,.04)}.sadm-notes-area i{color:#f59e0b;margin-top:8px;flex-shrink:0}.sadm-notes-input{flex:1;background:var(--el-fill-color-blank,#fff);border:1px solid var(--el-border-color,#dcdfe6);border-radius:8px;padding:7px 10px;color:var(--el-text-color-primary,#303133);font-size:12px;outline:none;resize:vertical;min-height:50px}.sadm-notes-save{width:34px;height:34px;border-radius:8px;flex-shrink:0;background:rgba(245,158,11,.15);border:1px solid rgba(245,158,11,.3);color:#fbbf24;cursor:pointer;font-size:13px;display:flex;align-items:center;justify-content:center;transition:all .2s}.sadm-notes-save:hover{background:rgba(245,158,11,.25)}.sadm-messages{flex:1;overflow-y:auto;padding:14px 16px;display:flex;flex-direction:column;gap:10px;scrollbar-width:thin;scrollbar-color:rgba(59,130,246,.15) transparent}.sadm-messages::-webkit-scrollbar{width:3px}.sadm-messages::-webkit-scrollbar-thumb{background:rgba(59,130,246,.2);border-radius:4px}.sadm-msg{display:flex;align-items:flex-end;gap:8px}.sadm-msg-admin{flex-direction:row-reverse}.sadm-msg-bot{justify-content:center}.sadm-msg-deleted{opacity:.55}.sadm-msg-avatar{width:28px;height:28px;border-radius:50%;flex-shrink:0;background:rgba(59,130,246,.15);border:1px solid rgba(59,130,246,.25);color:#60a5fa;font-size:11px;display:flex;align-items:center;justify-content:center}.sadm-msg-bot .sadm-msg-avatar{background:rgba(99,102,241,.15);color:#818cf8}.sadm-msg-wrap{display:flex;flex-direction:column;align-items:flex-start;position:relative;max-width:75%}.sadm-msg-admin .sadm-msg-wrap{align-items:flex-end}.sadm-msg-bubble{border-radius:14px;padding:9px 12px;font-size:13px;line-height:1.5;word-break:break-word}.sadm-bubble-admin{background:linear-gradient(135deg,#2563eb,#1d4ed8);color:#fff;border-bottom-right-radius:4px}.sadm-bubble-client{background:var(--el-fill-color-light,#f5f7fa);border:1px solid var(--el-border-color-light,#e4e7ed);color:var(--el-text-color-primary,#303133);border-bottom-left-radius:4px}.sadm-bubble-bot{background:var(--el-color-primary-light-9,#ecf5ff);border:1px solid var(--el-color-primary-light-7,#c6e2ff);color:var(--el-color-primary,#409eff);border-radius:12px;font-size:12px}.sadm-msg-sender{font-size:10px;font-weight:600;margin-bottom:4px;opacity:.7}.sadm-msg-text{white-space:pre-line}.sadm-msg-time{font-size:9px;opacity:.4;margin-top:5px}.sadm-msg-edited{font-size:9px;opacity:.4;display:flex;align-items:center;gap:3px;margin-top:2px}.sadm-deleted-label{font-size:12px;color:#64748b;font-style:italic;display:flex;align-items:center;gap:5px}.sadm-edit-input{width:100%;background:var(--el-fill-color-blank,#fff);border:1px solid var(--el-color-primary-light-5,#a0cfff);border-radius:8px;padding:7px 10px;color:var(--el-text-color-primary,#303133);font-size:13px;outline:none;resize:vertical;min-width:220px}.sadm-edit-actions{display:flex;gap:6px;margin-top:6px}.sadm-edit-save{border-radius:7px;background:#22c55e;border:none;color:#fff;font-weight:600}.sadm-edit-cancel,.sadm-edit-save{padding:5px 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